We have an exciting opportunity within our Supply Chain team for a Customer Supply Manager based in our main refinery in East London. This is a dynamic role, which will involve cross function working, managing the team that is solving customer queries and leading the way in excellent customer service.
ABOUT US
We are Tate & Lyle Sugars part of the ASR Group; our companies have more than 150 years of experience taking sugar cane from the field to the table. Our expertise in every aspect of the cane sugar process is without equal. We are the largest vertically integrated cane sugar refiner in the world. Our nine refineries are found in five countries across the globe and collectively can produce more than six million tons of sugar. We also own and operate sugar mills in the United States, Mexico and Belize.
ABOUT THE ROLE
You will own the Supply Chain relationship between Tate & Lyle Sugars and a group of customers. Build strong collaborative relationships internally and externally to contribute to our mission of 'Delighting the Customer'.
The ideal candidate will be the expert of and for your customers; and ensure their voice is heard internally. You will help establish customer supply chain focus as a role in the supply chain structure and own/improve the service level into customer depots.
Ensure that service level failures are correctly categorized and implement improvement projects to mitigate future issues. Understand and utilise retailer intranet sites to ensure that our recorded inbound service level corresponds with that of the customer. You have the active internal management of supply constraints by working closely with demand and supply planning, production scheduling and Logistics to provide solutions to customers and active communication of plans and contingencies to customers and sales team. Improve major EU customer order profile by regularly reviewing and aligning customer product data to Tate and Lyle Sugars data.
Communicate this forecast to all internal stakeholders and ensure that internal systems are aligned. Ensure ERP system is maintained and supporting the team (cross references, order and shipment confirmations, MOQ's).
Other duties include but not limited to:
- Have overall accountability for the supply chain KPI's of your customers.
- Provide weekly and monthly updates on customer service KPIs and in depth analysis to illustrate trends, root causes of failures and benchmarking of our performance versus competitors and best in class suppliers to customers.
- Ensure industry presence through attendance of Supply Chain/retailer conferences.
- Implement industry trends within existing and new projects.
- Visit customer(s) on a regular frequency as appropriate to discuss and action supply chain related activities in a spirit of cooperation and continuous improvement.
- Identify and realise a tangible saving from annual supply chain spend by implementing logistics solutions including backhaul, PCC's, LED's, surcharges, and nominated delivery days.
ABOUT YOU
You will enjoy working in a customer services supply role and managing a team were you will instil excellent customer service and administrative support to the business. You will thrive on being proactive, solving problems and effectively supporting the wider team. You will have a flexible approach to work during pressurised periods with an ability to prioritising and working to tight deadlines. You will be an effective communicator who is able to problem solve and come up with working efficiencies. You will have attention to detail and be able to anticipate the needs of our customers and other parts of the business.
ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
- SAP or computer literacy (ideally good Excel skills)
- Knowledge about company products and internal processes (preferred)
- FMCG commercial understanding and customer oriented attitude / approach
- Effective task management and team player
- An ability to learn quickly and work effectively with people at all levels of the organization.
- Self-starting and highly proactive.
- Strong relationship builder with good influencing skills and the ability to create customer centric collaborative plans.
- An ability to learn quickly and work cross functionally with people at all levels of the Tate and Lyle Sugars and the customer organisation.
- Ability to carry out the long-term strategic management of an account coupled with the ability to multi task and prioritise to meet tight deadlines.
- Strong analytical skills - can carry out root cause management to improve customer service level and a continuous improvement mind set.
- English language and good verbal and written communication skills
- High level of computer literacy (particularly Excel and SAP)
ESSENTIAL WORK EXPERIENCES
- Experience of working with internal and external customers and working with one of the UK's major multiples and corresponding retailer system.
- Experience of managing a team to excel and meet set targets.
- Previous customer supply / sales experience in a challenging environment
- Sales experience or supply chain experience in a dynamic multinational production company
ESSENTIAL EDUCATION REQUIREMENTS
Minimum A 'level educational qualifications but preferably degree level or equivalent qualification
ABOUT OUR BENEFITS
Tate & Lyle Sugars is proud of our generous remuneration package which includes:
- A generous compensation package
- 26 days annual holiday plus bank holidays
- 9% Company Contributed Pension Scheme
- Childcare vouchers
- Season Ticket Loan and Cycle to Work
- Great Life assurance scheme including income protection scheme
- Family Friendly Policies
- Employee Assistance Programme
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