Quality & Risk Management Operations Assistant/Analyst, P3, Consulting   London, United Kingdom,


Your opportunity

A quality opportunity for a quality candidate - are you ready to make an impact that matters?

As a leader in Professional Services, the priority that we give to meeting or exceeding client expectations is key. Quality in all that we do is imperative to achieving our objectives and maintaining our eminence in the marketplace. With quality so fundamental to us and our clients, we have an exciting opportunity for an Operations Assistant to join the Consulting Quality & Risk Management (QRM) team in London. Focused on driving and ensuring quality across our opportunity and engagement portfolio, you will provide daily operations support to the Consulting QRM team and have the opportunity to liaise across all levels of our business to help embed and shape the future quality & risk controls so critical to how we serve our clients and the maintenance of the Deloitte brand.

Your role

You will provide hands-on operations and administrative support to the QRM team in this varied, challenging and fast-paced role. You will work closely with the Quality Manager supporting primarily on quality assurance and compliance activities including management reporting, monitoring, data analysis, database maintenance, continuous improvement initiatives and ad-hoc projects. Others aspects of the role include handling queries from the business via management of the QRM inbox and supporting the maintenance and development of the QRM intranet. A strong working knowledge of Excel is key as is a commitment to high quality and meticulous attention to detail. The role offers great potential for learning and development.


Include, but will not be limited to:

  • Support quality assurance and compliance activities with a primary focus on administering and monitoring Consulting's Quality Assurance program
  • Ownership and ongoing management/development of the QRM MI database
  • Report and dashboard production
  • Analysis of often large and complex data sets
  • Support the business with client and engagement Take-On Process queries
  • Support maintenance and development of the Consulting QRM Intranet
  • Support preparation and presentation of internal and external audits
  • Advice and guidance to Consulting staff on QRM related queries
  • Support and initiate continuous improvement and project-based initiatives
  • Team community and communications co-ordination
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London

Suggested work pattern: Permanent full-time (opportunity for flexible and agile working)

Your professional experience

  • Excellent attention to detail and commitment to high quality

  • Proficient in report generation and data manipulation - predominantly in Excel and hence competent with pivot tables, VLOOKUPs and multiple large data sets. A working knowledge of Tableau is advantageous but not essential.

  • Strong ownership and prioritisation of tasks with ability to work effectively in a fast-paced and often deadline-driven environment

  • Strong work ethic with flexibility and drive and efficiency when working both with and without supervision

  • Ability to think outside the box

  • Strong team player

  • Good verbal and written communication skills with ability to communicate effectively at all levels

  • Strong working knowledge of MS Excel. Good working knowledge of MS Word, MS PowerPoint and MS Outlook

  • Pro-active 'can do' attitude with a self-motivated and willing approach to tasks

  • Good analytical thinking and problem solving skills

  • Willingness to learn


Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients' trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

Beyond the UK: North West Europe within a Global firm

UK and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm on 1 June 2017. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

For a full job description please visit our online DelTo apply by email to this position, please send your CV and covering letter to the following link:

Please quote reference number JobG8 -6698-629614731-TITC